In order to provide our applicants with a convenient way to open their Share Account, we use technology, algorithms, and the information submitted in the application process to ensure compliance with Federal Banking regulations.
One of those regulations is called KYC (Know Your Customer). We are required to positively ID anyone who is opening a Share Account, which is technically a financial account. However, as much as we all love the convenience of technology, it can sometimes fail.
If you receive a message that your account cannot be verified, it's possible that we might have gotten a false positive reply from our KYC vendor.
If this occurs, the required document must be uploaded in your member center, you will be able to upload the document once you receive a notification stating that we are requiring additional verification. Provided below are the instructions on how to upload your document. If you have any questions or need assistance with uploading your documents, please contact us at 855-378-6777 and press option 2 for our Member Services Team.
Step 1: Login to your Impact Member Portal at Impact.mysharable.com. *If you have forgotten your password, simply select ‘Forgot Password’ and enter in the email address you used to apply for Impact.
Step 2: Click on the ‘Notifications’ bell located on the right-hand side of the page next to your profile icon.
Step 3: Scroll down to the very first notification received. The subject line of the notification should read ‘Identity Verification’. Click on the notification to open it.
Step 4: There will be 1 Comment visible in the notification thread. Click the comment to open the additional correspondence.
Step 5: Click on the ‘Upload Link’ hyperlink located in the comment.
Step 6: Follow the instructions and upload the images of the (2) requested forms of identification in the appropriate boxes below. NOTE: It is best to upload clear images of both documents on a dark background even if you have previously done so.
Failure to provide your document of identification will result in a additional $100 assessment fee included in your monthly share fee every month until the documents are provided.
Note* the assessment fee will be refunded once you’ve passed KYC failure.