Are you having a problem with your provider?
Watch this video for information on using Impact at any provider.
Remember, there is no network, so no PPO; you can see any provider you'd like.
Although this is rare, a provider may refuse to accept Impact or is simply unfamiliar. It typically happens if the doctor has had a negative experience with another Sharing organization. If a Provider has questions, it’s best for them to call the toll-free number on the back of every member card and follow the provider-specific prompts. From here, the Impact specialist will explain the program in further detail and negotiate if necessary. Another helpful option is for the member to ask the Provider for a discounted “cash pay” alternative and immediately pay the Provider at the time of service. Then, the member can download and submit a Medical Expense Form from within the Member Center, and that expense will be evaluated like any other medical bill.
If a provider has questions, it's best they call the toll-free number on the back of the member ID card and follow the provider-specific prompts. The Impact specialist will explain the program in further detail.
- You can also print this provider letter and take it with you.
We can help you find Providers in your local market that are accepting Impact. These Providers are ranked based on historical data which accounts for cost, quality, location, and prior utilization. Contact Us here.