What to do when your payment fails.

If your electronic funds transfer (EFT) fails and your share notice is unpaid, these are the steps to take.

Check your account info

**Scroll down for Group membership Instructions

First, log into your Member Center. Next, click "My Sharing" on the left-hand side and click "Permissions" underneath it. 

The first section on the page is "Auto Sharing". Click the word "Edit" in the upper right corner of this section. You will then see the bank account currently being used to pay for Impact Health Sharing. Please review this information to see if everything is correct. If anything is not correct, you cannot edit the existing account. You will need to create another. Click "+ Add New Account". 

Once you've input your correct account info click "Save". As long as there are adequate funds in the account, you have now reestablished your payment account.  

Retry the payment

Once again click "My Sharing" on the left-hand side and then click "Share Notice". 

Click "Share Now" at the bottom right. This amount will be debited immediately.

Turn Auto-Sharing back on

In the Auto-Sharing section, simply click the box next to "Auto-Sharing Enabled". Check the Recurring Day to ensure it is the one you prefer. Click "Save" in the top right corner.

If none of these seemed incorrect or you have questions, please feel free to call us at 855-378-6777. 

For Groups

Please review your bank account information in the Admin Center and ensure there are sufficient funds in your account. To reinitiate your payment and turn auto-sharing back on, you'll need to call us and speak to a Group Enrollment Specialist. Our phone number is 855-378-6777.